Helzberg Diamonds in Reno, NV Open now

Reviews about Helzberg Diamonds

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  May 22, 2020, by Abby Carlin
  My husband bought me a ring for our anniversary in November. It was a bit big so we brought it back to get a smaller size. They told us it wouldn't be ready until after the holidays. It wasn't ready for us to pick up until January 27! Then it still didn't fit, so we had to go back to get it sized again and she said it won't be ready until after Valentine's day. What's worse was the people working here took forever to even acknowledge us when we came in the store. When she did she was so rude. So if you have the patients to deal with rude people and multiple fittings you may end up with your jewelry after four months. Im not sure though, I still don't have mine..
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  January 03, 2019, by Ariel C
  what a joke of a company! where should I start? probably with the manager Courtney and assistant Melissa, what pathetic excuses for managers HA don't make me laugh! I purchased a ring that was not my size and with their promise of not sending of your jewelry because they have a jewleron site.. well that wasn't the case, I went in a day before my promised date and no one had any idea what was going on. low and behold they sent my ring off without my permission & when I confronted them on it they just gave me excuses promised it'd be back blah blah. so for all the miscommunication they were supposed to give me either a crappy bracelet or a $50 dollar credit! of course I selected the 50 dollar credit which they said they would put on my account in February sometime when they had a sale going on, well that never happened & now they're accusing me of basically taking the bracelet they offered & that's what I was given so they don't need to credit my account?! how dare you people accusing anyone of anything just because your unprofessional irresponsible staff can't do their jobs properly?!! I'll be taking this up with corporate & NEVER DOING BUSINESS WITH THESE SCAM ARTISTS AGAIN!